All practices must have an established procedure for handling complaints.
Admor’s pack meets the required guidelines.
The pack contains:
- Waiting Room Notice x 1.
- Complaint forms (with NCR copy) x 50.
- Interview sheets (with NCR copy) x 50.
- Action / complaints register sheets x 50.
Suggested acknowledgement letter and post-complaint questionnaire.
Guidelines for staff.
100 x patient advice leaflets.