All practices must have an established procedure for handling complaints.
Admor's pack meets the required guidelines.
The pack contains:
1 x Waiting Room Notice.
50 x complaint forms (with NCR copy).
50 x interview sheets (with NCR copy).
50 x Action / complaints register sheets.
Suggested acknowledgement letter and post-complaint questionnaire.
Guidelines for staff.
100 x patient advice leaflets.
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