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COMPLAINTS PROCEDURE PACK

All practices must have an established procedure for handling complaints.

Admor's pack meets the required guidelines.

The pack contains:

1 x Waiting Room Notice.

50 x complaint forms (with NCR copy).

50 x interview sheets (with NCR copy).

50 x Action / complaints register sheets.

Suggested acknowledgement letter and post-complaint questionnaire.

Guidelines for staff.

100 x patient advice leaflets.

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